Return Policy

This Return Policy explains how returns, refunds, and exchanges work for products and subscriptions purchased from Internet of Humans, Inc. ("IoH," "Ruune," "we," "us," or "our"). It supplements our Terms of Service. By purchasing from us, you agree to the terms below.

1. Hardware Returns

You may return a Ruune hardware device purchased directly from us within 30 days of the delivery date for a refund of the purchase price, subject to the conditions in this policy.

To be eligible for a return, the device must be:

• In its original condition, without excessive wear, damage, or modification
• Returned with all included accessories, cables, and packaging where possible
• Accompanied by proof of purchase (order number or receipt)

Devices that are damaged due to misuse, accidents, liquid damage, or unauthorized modifications are not eligible for a refund.

2. How to Start a Return

To start a return, contact us at [email protected] with your order number and the reason for the return. We will provide return instructions and, where applicable, a return shipping label.

Please do not send a product back before contacting us and receiving return instructions, as we may be unable to process unauthorized returns.

3. Refunds

Once we receive and inspect your returned device, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable, and unless the return is due to our error or a defective product, you are responsible for return shipping costs.

4. Exchanges and Defective Items

If your device arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at [email protected]. We will arrange a replacement or refund at no additional cost to you. Defective devices may also be covered under our limited hardware warranty described in our Terms of Service.

5. Subscriptions and Digital Services

Subscription fees for the Ruune apps and services are non-refundable except where required by law. You can cancel a subscription at any time from your in-app settings or app store account, and cancellation stops future renewals; you retain access until the end of your current billing period.

For subscriptions purchased through the Apple App Store or Google Play, refunds are handled by those platforms and are governed by their respective policies.

6. Contact Us

If you have any questions about this Return Policy, please contact us at:

Internet of Humans, Inc.
Email: [email protected]